Sep 28, 2020 Quit all Microsoft Office for Mac programs. On the Go menu, click Home. Open Library, and then open Preferences. Open Microsoft, and then drag com.microsoft.powerpoint.prefs.plist to the desktop. If you cannot locate the file, PowerPoint is using the default preferences. Open PowerPoint, and check whether the problem still occurs.
Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
When you try to start PowerPoint for Mac, you may receive the following error message:
Microsoft PowerPoint has encountered a problem and needs to close. We are sorry for the inconvenience.
Cause
This behavior may occur if any one of the following conditions is true:
Resolution
To resolve this issue, follow these steps. You may find it helpful to print this article before you continue.
Step 1: Quit all applications and close all windows
Warning
When an application is force quit, any unsaved changes to open documents are not saved.
When you are finished, click the red button in the upper-left corner of the screen, and then go to 'Step 2.'
Step 2: Remove PowerPoint Preferences
If the problem continues to occur, go to the next step.
![]() Mac Powerpoint Clicker App Windows 10Step 3: Perform a clean startup
For information how to 'clean start' your computer, click the following article number to view the article in the Microsoft Knowledge Base:
2398596 How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac
If the problem continues to occur, go to the next step.
Step 4: Create a new user account
Sometimes, a specific user's information may become corrupted, and this may prevent installation, startup, or use of some applications. To determine whether this is the case, you can log on to the computer by using a different or new user account, and then test the application.
If the problem no longer occurs, the cause exists within the user's home folder. If you think that the user account was responsible, you can continue to troubleshoot by using the new user account.
Note
For help moving your user files to the new account, contact Apple.
If the problem continues to occur, go to the next step.
Step 5: Use the 'Repair Disk Permissions' option
You can use the Repair Disk Permissions option to troubleshoot permissions problems in Mac OS X 10.2 and later versions. If the permissions for your Microsoft software are incorrect, Office for Mac applications may start slowly or perform slowly. To use the Repair Disk Permissions option, follow these steps:
Note
The Disk Utility program only repairs software that is installed by Apple. This utility also repairs folders, such as the Applications folder. However, this utility does not repair software that is in your home folder.
Step 6: Remove and then reinstall Office
For information about how to manually remove and then reinstall Office, see the following article:
Third-party disclaimer information
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.
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